Social media terms and conditions

Visit Ipswich is using Facebook, Instagram, YouTube and Twitter and we invite you to follow us.

We aim to inform visitors of what’s happening in Ipswich including: 

• New experiences and attractions 
• Upcoming events and activities 
• Itineraries, things to do see and explore 
• Places to stay and foodie finds

Who manages the Facebook, Instagram, YouTube and Twitter account?

The Visit Ipswich social media accounts are managed by the Ipswich City Council Destination Development section.

Availability

As a general rule we monitor the social accounts during business hours only.

While it’s rare, Facebook, Instagram, YouTube and Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to downtime. In the event, that you need further information please contact the following:

• Visitor Information Centre – (07) 3281 0555

OR

• Ipswich City Council – (07) 3810 6666

Formal requests, comments or enquiries

You should contact Ipswich City Council by phone, email or in writing if you have a formal request, comment or enquiry.

We consider Facebook and Instagram to be an informal communication channel.

Direct messages or posts from social media accounts are not considered official correspondence.

‘Correspondence’ means communications written, faxed, emailed or by other means that includes your proper name and contact information in order for us to act on your enquiry.

Following

Our following of other Facebook, Instagram, YouTube or Twitter Accounts or Pages does not imply any endorsement by Council.

Privacy

Your user identity or email address is not recorded unless you contact us via email, in writing or via online feedback forms.

Your email address will only be used for the purpose for which you provide it.

Be aware that Facebook, Instagram, YouTube and Twitter is a public space on the internet.

Terms of Service

An open dialogue between ourselves and Facebook, Instagram, YouTube and Twitter users is always welcome, however, when commenting on this page, we ask that you follow the guidelines below.

Do not

Post anything that could be considered prejudicial, racist, off-topic, inflammatory, repetitive, vexatious, offensive or otherwise inappropriate.

Swear. We want everyone to be comfortable visiting here to get information about all things Ipswich.

Harass or make personal attacks against other users. Please be respectful of others and their opinions.

Reveal any personal or sensitive information about others on this page. Divulging any information considered personal or private by community standards can cause unnecessary hurt and distress. Please remember these sensitivities before you post.

Post anything that could be considered spam.

Link to other social media pages, any non-government or off-topic page.

Report any offensive material on social media to our pages, or post a link to it. Complaints about offensive material should be made directly to Facebook, Instagram, YouTube or Twitter.

Any comment deemed to fit under these definitions will be subject to deletion. Users found to be repeatedly engaging in the above activities will be banned from these pages. By following these simple guidelines, you will help make our jobs easier and allow us to focus on keeping the community informed.

Disclaimer

Whilst Ipswich City Council endeavours to maintain the currency and accuracy of information published on these channels, it does not guarantee that the information is accurate, complete, or current, or that the data is free from defects or malicious code such as viruses. It is advisable that users ascertain the currency of information immediately prior to use. Ipswich City Council disclaims all responsibility for any loss or damage which may arise from the use of these channels.

Links to external websites, Facebook, Instagram, YouTube and Twitter user accounts are provided as a convenience to users and such sites and associated content are not under the control of Ipswich City Council. The inclusion of any link does not imply endorsement of that website, service or person by Ipswich City Council. Ipswich City Council is not responsible for the content or reliability of links, or for any loss or inconvenience arising from their use.